1. Warranty Coverage
We offer a limited warranty for all yoga equipment purchased from Lavorn.xyz. Our warranty covers defects in materials and workmanship under normal use. If your product is found to be defective within the warranty period, we will repair or replace it at no additional cost.
What is covered?
- Manufacturing defects in the materials or workmanship of the product.
- Malfunction or damage that occurs during normal use, as outlined in the product instructions.
What is not covered?
- Damage caused by improper use or handling (e.g., misuse, neglect, or accidental damage).
- Wear and tear from regular use over time (e.g., fabric fading, cushioning compression).
- Damage due to improper cleaning, storage, or failure to follow maintenance instructions.
- Products purchased from unauthorized third-party resellers.
- Loss or damage due to natural disasters (e.g., floods, earthquakes, etc.).
2. Warranty Period
The standard warranty period for our yoga equipment is as follows:
- Yoga Mats: 1-year limited warranty
- Yoga Blocks, Straps, and Other Accessories: 1-year limited warranty
- Yoga Apparel and Bags: 6-month limited warranty
- Yoga Props (e.g., bolsters, cushions): 1-year limited warranty
The warranty period starts from the date of purchase.
3. How to Make a Warranty Claim
If you believe your product is defective and qualifies for a warranty claim, please follow these steps:
- Contact Us: Reach out to our customer service team at admin@lavorn.xyz. Please include the following information:
- Your order number.
- A detailed description of the issue.
- Photographs of the product showing the defect or damage.
- Evaluation: Our team will assess the claim and may request additional information if needed. Depending on the issue, we may ask you to send the product back to us for further evaluation.
- Resolution: If your claim is approved, we will offer the following options:
- Replacement: We will send you a replacement product at no additional cost.
- Repair: If applicable, we will repair the product and return it to you free of charge.
- Refund: In certain cases, we may offer a refund for the product. Refunds will be processed to the original payment method.
Please note that we do not cover shipping costs for returns or exchanges unless the defect is confirmed to be our fault.
4. Exclusions
- Changes Due to Usage: Minor wear and tear, discoloration, and gradual fading of the product are not covered by this warranty.
- Accidental Damage: Any damage that occurs as a result of accidents, misuse, or neglect is not covered.
- Third-Party Modifications: Products that have been altered or modified by a third party are not eligible for warranty claims.
5. How to Care for Your Yoga Equipment
To ensure that your yoga equipment lasts as long as possible, we recommend following the manufacturer’s care instructions for each product. Proper maintenance, including cleaning and storing your yoga props and accessories correctly, can extend the lifespan of your equipment and reduce the likelihood of issues arising.
6. Limitation of Liability
Lavorn.xyz will not be liable for any incidental, consequential, or special damages arising from the use of our products, even if we have been advised of the possibility of such damages. Our liability is limited to the repair or replacement of the defective product as outlined in this warranty.
7. Modifications to This Warranty Policy
Lavorn.xyz reserves the right to modify or update this Warranty Policy at any time. Any changes will be posted on this page, and the “Effective Date” will be updated to reflect the latest revision.
8. Contact Us
If you have any questions about our Warranty Policy or need assistance with a warranty claim, please contact us at:
Email: admin@lavorn.xyz